itSMF Hong Kong Chapter Annual conference 2019

ITIL process and best practices have been a powerful tool for organizations to maintain and improve their service management for decades. ITIL 4 has embraced the ITSM community-driven and identifying Agile, DevOps, and Lean as key focus areas for integration with traditional ITIL best practices.
CloudHUB has been invited as a speaker to share cloud trends as well as best practice of cloud managed services. In term of ITIL adaption, we shared additional best practices in context of trends such as security, container, micro-services, and multi-cloud.